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Isotech Solutions Ltd is firmly committed to maintaining their reputation as a high quality printer repair and maintenance service provider of computer peripherals.
The purpose of the Quality Management System is to ensure that all printer repair and maintenance services provided to our customers consistently meet or exceed their expectations.

As well as complying with Statutory and Regulatory Requirements, we aim to operate a system conforming to BS EN ISO 9001:2000 and therefore regularly evaluate its objectives, processes and customer needs, and have set targets in order to continually improve our printer repair service.     

Performance Targets
Achieve first time fix rate: >95%
Average Response time: <3.5 hours
Customer Complaints: 0
Customer Satisfaction: 100%

Quality Policy
Isotech Solutions operate a Quality Management System which complies with the requirements of BS EN ISO 9001:2000 for the repair, servicing, configuration, installation and maintenance of computer peripherals

We are firmly committed to maintain our reputation as a high quality repair and maintenance service provider of computer peripherals.

To help us achieve this, we have a quality management system certified by the British Standards Institution to BS EN ISO 9001:2000.

This means that we aim to ensure that all repair and maintenance services provided to our customers meet or exceed their expectations.

We continually improve our repair and maintenance service by regularly evaluating customer needs as well as our own processes and objectives.

We have been accredited with BSI since 1992 Certificate No. FS 21730